Indianapolis, January 30, 2026
The Indiana Utility Regulatory Commission is investigating NIPSCO’s gas meter issues following increased customer bills. This investigation was prompted by concerns over billing discrepancies linked to new meter technology. The proceedings will determine necessary customer refunds and assess NIPSCO’s communication with its clients. Customers have reported substantial increases in bills after meter replacements, with some bills nearly doubling. A timeline for the investigation has been set, starting with NIPSCO’s testimony in March.
Indianapolis, Indiana – State Regulators Continue NIPSCO Gas Meter Investigation
INDIANAPOLIS, Indiana – The Indiana Utility Regulatory Commission (IURC) is actively investigating NIPSCO’s gas meter issues that have led to increased customer bills. The IURC unanimously approved the continuation of this investigation during a meeting on Wednesday.
Investigation Timeline
The IURC initiated the investigation in November 2025 after NIPSCO identified problems with a significant number of its natural gas meters. The company had been replacing older meters with new technology designed to allow remote gas readings. NIPSCO acknowledged that these issues resulted in billing discrepancies and provided bill credits to affected customers without proactively informing them. The investigation aims to address these discrepancies, assess NIPSCO’s communication with customers, evaluate the impact on the company’s revenues and rates, and determine appropriate customer credits or refunds. The proceedings are scheduled as follows:
- March 2, 2026: NIPSCO to file testimony and evidence with the IURC.
- May 21, 2026: The Indiana Office of Utility Consumer Counselor (OUCC) to file testimony and evidence.
- June 11, 2026: NIPSCO to submit a written rebuttal.
- July 2, 2026, at 9:30 a.m.: Evidentiary hearing at the PNC Center, 101 West Washington Street, Indianapolis.
Customer Impact
Many NIPSCO customers have reported significant increases in their gas and electricity bills following meter replacements. For instance, a Gary resident’s monthly bills jumped from about $200 to $500 after a meter replacement in late October. Similarly, a Walkerton customer noted her gas bill nearly doubled after the replacement. NIPSCO has acknowledged these concerns and is working to address them through the ongoing investigation.
Background
The IURC opened the investigation in November 2025 after NIPSCO identified issues with a significant number of its natural gas meters. The company had been replacing older meters with new technology designed to allow remote gas readings. NIPSCO acknowledged that these issues resulted in billing discrepancies and provided bill credits to affected customers without proactively informing them. The investigation aims to address these discrepancies, assess NIPSCO’s communication with customers, evaluate the impact on the company’s revenues and rates, and determine appropriate customer credits or refunds. The proceedings are scheduled as follows:
- March 2, 2026: NIPSCO to file testimony and evidence with the IURC.
- May 21, 2026: The Indiana Office of Utility Consumer Counselor (OUCC) to file testimony and evidence.
- June 11, 2026: NIPSCO to submit a written rebuttal.
- July 2, 2026, at 9:30 a.m.: Evidentiary hearing at the PNC Center, 101 West Washington Street, Indianapolis.
Additional Information
Customers seeking more information or assistance can contact NIPSCO’s customer service at 1-800-464-7726. For emergencies, such as gas leaks, customers should call 911 and NIPSCO’s emergency number at 1-800-634-3524.
Frequently Asked Questions (FAQ)
What is the IURC investigating regarding NIPSCO?
The Indiana Utility Regulatory Commission (IURC) is investigating NIPSCO’s gas meter issues that have led to increased customer bills. The IURC unanimously approved the continuation of this investigation during a meeting on Wednesday.
What is the timeline for the investigation proceedings?
The proceedings are scheduled as follows:
- March 2, 2026: NIPSCO to file testimony and evidence with the IURC.
- May 21, 2026: The Indiana Office of Utility Consumer Counselor (OUCC) to file testimony and evidence.
- June 11, 2026: NIPSCO to submit a written rebuttal.
- July 2, 2026, at 9:30 a.m.: Evidentiary hearing at the PNC Center, 101 West Washington Street, Indianapolis.
How have customers been affected by the gas meter issues?
Many NIPSCO customers have reported significant increases in their gas and electricity bills following meter replacements. For instance, a Gary resident’s monthly bills jumped from about $200 to $500 after a meter replacement in late October. Similarly, a Walkerton customer noted her gas bill nearly doubled after the replacement. NIPSCO has acknowledged these concerns and is working to address them through the ongoing investigation.
What should customers do if they have concerns about their bills?
Customers seeking more information or assistance can contact NIPSCO’s customer service at 1-800-464-7726. For emergencies, such as gas leaks, customers should call 911 and NIPSCO’s emergency number at 1-800-634-3524.
Key Features of the Investigation
| Feature | Description |
|---|---|
| Investigation Initiation | The IURC began investigating NIPSCO’s gas meter issues in November 2025 after billing discrepancies were reported. |
| Investigation Timeline | Proceedings include NIPSCO filing testimony by March 2, 2026, OUCC filing by May 21, 2026, NIPSCO’s rebuttal by June 11, 2026, and an evidentiary hearing on July 2, 2026. |
| Customer Impact | Customers have reported significant increases in gas and electricity bills following meter replacements, with some bills doubling after the replacements. |
| Customer Assistance | Customers can contact NIPSCO’s customer service at 1-800-464-7726 for more information or assistance. For emergencies, call 911 and NIPSCO’s emergency number at 1-800-634-3524. |
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